Terms of Service

Monarch Website Terms of Service

1. Who We Are and What These Terms Cover

This website, monarchclubs.com, and related apps and portals (the "Site") are operated by Sunset Athletic Club, LLC, d/b/a Monarch Athletic Club ("Monarch," "we," "us"). Monarch South Beach in Miami Beach, Florida is operated by Monarch South Beach LLC, which is the contracting party for Florida memberships. By using the Site, you agree to these Terms of Service ("Terms") and our Privacy Policy.

If you are a member, your Membership Agreement governs your membership, billing, cancellation, assumption of risk and medical consent. If these Terms conflict with your Membership Agreement on any membership matter, the Membership Agreement controls.

2. Memberships, Billing and Cancellation

2.1 Joining. Memberships are available only to people 18 or older and start when you sign a Membership Agreement. Before you are charged, we will show you the price, how often you will be billed, that the membership renews automatically, and how to cancel. We will ask for your separate consent to automatic renewal.

2.2 Automatic renewal. Your membership renews automatically each month at the current dues for your tier, shown at checkout and in your confirmation email, until you cancel. Payments are processed by our payment processor, Stripe. We email a confirmation when you join, a receipt for each charge, and a reminder at least once a year.

2.3 How to cancel. You may cancel at any time by any of these methods:

1. By email to members@monarchclubs.com

2. In person at any Monarch front desk

3. By mail to the address in Section 6

We confirm every cancellation by email. Cancellations received at least 30 days before your next billing date take effect at the end of the current billing period. California members may also cancel within five business days of signing for a full refund. Florida members may cancel within 3 days, excluding weekends and holidays, and must cancel in writing (the portal, email, a signed note at the front desk, or mail). Both are described in the Membership Agreement for your state.

2.4 Refunds. Refunds are governed by your Membership Agreement and applicable law, including pro-rata refunds for prepaid dues in cases of death, disability, relocation or facility closure. Dues for a billing period already started are otherwise non-refundable.

2.5 Price changes. Dues may change over time. We will notify you by email at least 30 days before any change to your dues, with instructions for cancelling.

2.6 Account changes. Only the member, or a person the member has authorized in writing, may cancel or change a membership or discuss its billing.

3. Medical Information, Privacy and Use of the Site

3.1 Medical services and website content. Monarch is a physician-led performance and longevity club. All medical and physical therapy services are provided to members by Monarch Concierge Physician Services, an affiliated medical practice, through its licensed clinicians, after an evaluation and with your informed consent. Articles, podcasts, newsletters and other general content on the Site are for education only. They are not medical advice for your situation and do not create a clinician–patient relationship. Talk to your clinician before starting any exercise, nutrition or treatment program. In an emergency, call 911.

3.2 Health information. Health information you give us as a member is protected under our Notice of Privacy Practices, available in the member portal and at the front desk, HIPAA, the California Confidentiality of Medical Information Act and, for Florida members, Florida law. We do not share it with anyone, including family members, without your written authorization except as the law allows.

3.3 Records and data after cancellation. Cancelling a membership closes your account for billing and access. We keep medical records and transaction records for the periods required by law. You may request access to or deletion of other personal information as described in our Privacy Policy.

3.4 Accounts. You are responsible for keeping your login details confidential and for activity under your account. Tell us promptly at members@monarchclubs.com if you suspect unauthorized use.

3.5 Acceptable use. You agree not to misuse the Site, including by: posting unlawful, harassing or infringing content; impersonating anyone; accessing another person's account or data; scraping or copying Site content for commercial use; or interfering with the Site's operation.

3.6 Our content. The Site's text, images, logos, programs and other materials belong to Monarch or its licensors. You may view and use them for your personal, non-commercial use only. "Monarch" and related marks are trademarks of Monarch.

3.7 Content you submit. If you post reviews, comments or other content on the Site or send it to us, you give Monarch a non-exclusive, royalty-free license to use, display and share it in connection with our services. We will not use your name, image or testimonial in advertising without your separate consent.

3.8 Communications. By giving us your email or phone number, you agree to receive service messages about your account. Marketing emails and texts are sent only with your consent, and you can unsubscribe at any time.

3.9 Third-party links. The Site may link to other websites and services, such as booking or payment providers. We are not responsible for their content or practices.

4. Disclaimers, Liability and Legal Terms

4.1 Website provided as is. We work to keep the Site accurate and available, but we provide it "as is" and "as available." To the extent permitted by law, we disclaim implied warranties for the Site, including merchantability and fitness for a particular purpose. This does not limit any rights you have under your Membership Agreement or under law that cannot be waived.

4.2 Limitation of liability for the Site. To the extent permitted by law, Monarch is not liable for indirect, incidental or consequential damages arising from your use of the Site, and our total liability for Site-related claims will not exceed the greater of $100 or the amount you paid us in the twelve months before the claim. This Section does not apply to claims under your Membership Agreement, to medical services, or to liability that cannot be limited by law.

4.3 Indemnity. You agree to indemnify Monarch against third-party claims arising from content you post on the Site or your violation of these Terms.

4.4 Governing law and disputes. These Terms are governed by California law. If you have a concern, please contact us first so we can try to resolve it. Disputes may be brought in small claims court or in the state or federal courts located in Los Angeles County, California. Members of Monarch South Beach should also see their Florida Membership Agreement.

4.5 Changes to these Terms. We may update these Terms and will post the new version with a new "Last Updated" date. Material changes affecting members will be emailed at least 30 days before they take effect. Changes to membership pricing or terms follow your Membership Agreement.

4.6 General. If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver. You may not assign your rights under these Terms.

5. Contact Us